Terms

This page details:

By using our site, you confirm that you accept our website terms and conditions and you agree to comply with them. By ordering any goods or services from us, you confirm that you accept our terms and conditions of supply and you agree to be bound by them. If you do not agree to our terms, you must not use our site.

We recommend that you print a copy of this page for future reference.

Website terms and conditions

Who we are and how to contact us

The website www.finepetphotography.com is a site operated by GG Design Limited (“We”). We are registered in England and Wales under company number 04342485. Our VAT number is 139487178.

“Great & Small Fine Pet Photography” is a trading style of GG Design Limited.

You can contact us online using our contact form.

These terms of use refer to the following additional terms, which also apply to your use of our site:

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

We may make changes to our site

We may update and change our site from time to time to reflect changes to our products, our users’ needs and our business priorities.

We may suspend or withdraw our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

Our site is only for users in the United Kingdom

Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.

How you may use the material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged (except where the content is user-generated).

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy, download, share or repost any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No text or data minining, or web scraping

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site. This includes using (or permitting, authorising or attempting the use of):

  • Any “robot”, “bot”, “spider”, “scraper” or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the site or any data, content, information or services accessed via the same.
  • Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.
  • The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of Digital Copyright Directive ((EU) 2019/790).
  • This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.
  • This site, its content and any services provided in relation to the same are only targeted to, and intended for use by, individuals located in the United Kingdom (the Permitted Territory). By continuing to access, view or make use of this site and any related content and services, you hereby warrant and represent to us that you are located in the Permitted Territory.

Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

Our responsibility for loss or damage suffered by you

Whether you are a consumer or a business user:

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

If you are a business user:

We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: use of, or inability to use, our site; or use of or reliance on any content displayed on our site.

In particular, we will not be liable for: loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.

If you are a consumer user:

Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

If defective digital content that we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.

How we may use your personal information

We will only use your personal information as set out in our Privacy Policy.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our site other than that set out above, please contact us.

Which country’s laws apply to any disputes?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Terms and conditions of supply

THESE TERMS MAY HAVE CHANGED SINCE YOU LAST REVIEWED THEM. PLEASE REVIEW THEM EACH TIME YOU WISH TO PLACE AN ORDER WITH US.

Where to find information about us and our products

We are GG Design Limited trading as “Great & Small Fine Pet Photography”, a company registered in England and Wales with company number 04342485. “Great & Small Fine Pet Photography” is a trading style of GG Design Limited.

You can find everything out that you need to know about us and our products on our website, or from us before you order. We also confirm the key information to you in writing before you order, either by email or on paper.

When you buy from us you are agreeing that:

We only accept orders when we’ve checked them

Our website is an “invitation to treat”. We will contact you to confirm we’ve received your order, and then we will contact you again to confirm we have accepted it. We will ask you to pay for your order before we accept it and we may not be able to accept your order even if you have paid for it—for example, if a date you wanted to book for a photo shoot is no longer available. If this happens, we will reject your order and refund any sums you have paid for it.

Sometimes we reject orders

Sometimes we reject orders, for example, because goods are unexpectedly out of stock, because we are not or are no longer able to perform a service on a date you desired, because you are located outside the UK or because the goods or services were mispriced by us. When this happens, we let you know as soon as possible and refund or credit any sums you have paid. If you paid by by gift voucher then we will issue you with a new voucher for the goods or services specified or for the stated value as per the voucher which you used. That voucher will not expire any earlier than the voucher you used for your order.

We charge you when you order

You can pay for your order by bank transfer or by credit or debit card. We include details for doing so on our invoice which sets out details of what you have ordered. Our invoice is provided in good faith on the basis of what we expect to be able to provide and when we expect to be able to provide it. However, after receiving your payment, we may no longer be able to accept your order—for example, if a date you wanted to book for a photo shoot is no longer available. If this happens, we will reject your order and refund any sums you have paid for it.

We pass on increases in VAT

If the rate of VAT changes between your order date and the date we supply a product or our services to you, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

We’re not responsible for delays outside our control

If our supply of goods or services is delayed by an event outside our control, we contact you as soon as possible to let you know. Such delays may include the availability of our photographer—for example if they are taken ill—or the availability of our premises—for example if we temporarily need to close our premises owing to cleaning or maintenance necessitated by a previous pet visitor. As long as we let you know of the delay, we won’t compensate you for it, but you can contact us to end the contract and receive a refund for any goods and services you have paid for in advance, but not received.

Goods and services can vary from their pictures and descriptions

A product’s true appearance may not exactly match that shown. Colours or some products may vary, for example, due to our frames being natural wood products and therefore subject to natural variation or because stock availability requires that we change our print process or paper. Because the design of certain of our made-to-order products, such as printed or framed photographs of your pet, are determined by the crops of the photos we obtain, all sizes, weights, capacities, dimensions and measurements indicated on our website and on our marketing materials and invoices are also only approximate. In addition, measurements are stated as finished measurements of the goods concerned and not as a measurement of the print itself; therefore, if you request a white border around your prints then the size of the printed image will be smaller as the overall paper size will remain the same as the estimated measurements indicated.

Other goods, such as those we may provide you or your pet with when you attend our studio, including without limitation refreshments, may be subject to change owing to the availability of stock from third parties. We will endeavour to replace any goods we are unable to source with similar items.

Our studio setups, props, scenery, backdrops and lighting arrangements, et cetera, are also subject to change. Therefore, if you have any specific requirements for your pet’s portrait, please ensure you specifically and expressly agree these with us in advance.

In the event it becomes apparent to us that we will be unable to provide the goods, product or service in broadly the manner or style in which it has been described on our invoice, even after you have paid for it and even after we have accepted your order, then we will contact you as soon as possible to let you know. As long as we let you know of this, we won’t compensate you for the variation to our products and/or services, but you can contact us to end the contract and receive a refund for any products and services you have paid for in advance, but not received.

You have a legal right to change your mind

For most of our products and services bought online or over the telephone, such as a photoshoot booking or a gift voucher, you have a legal right within 14 days to change your mind about your purchase and receive a refund of what you paid for it, including any delivery costs we have charged you (although please note that we only refund standard delivery costs. We don’t refund any extra you may have paid for express delivery or delivery at a particular time). We call this period of 14 days a “cooling off period”. However, there are some exceptions to the cooling off period when you are unable to change your mind.

You have to pay for services which you or which the recipient of a gift voucher you purchased received before you change your mind. This means that you can’t change your mind about an order for a services during the cooling off period once the service has been provided, such as by attending a photoshoot. Therefore, if you (or the recipient of any gift voucher you purchase) books a photoshoot to take place within the cooling off period and the shoot proceeds, you will not be able to change your mind and obtain a refund. If you change your mind during the cooling off period about an order for a photoshoot but within 3 days of the photoshoot taking place then we will have begun our preparations for the shoot and will have begun our provision of the service of it accordingly; therefore, we will need to charge you for those preparations as well as any costs we have incurred, and these will be deducted from any refund we may provide. (You may wish to read our section We all want things to go well on the day.)

Some orders will also include bespoke goods. For example, if your order is for or includes a framed or unframed print of your pet, or some other item which has been specially made or printed for you including digital items such as montage movies. No cooling off period applies in respect of bespoke goods and you will be unable to change your mind about them after placing an order for or which includes them if we have begun to produce or provide them.

Any products you receive during the cooling off period which are not bespoke and which you change your mind about must be returned to us at your own cost, using an established delivery service. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won’t refund you.

If you do change your mind about a product or service you must let us know no later than 14 days after the day we confirm we have accepted your order. To let us know you want to change your mind, contact us.

We reduce your refund if you have used or damaged a product. If you handle the product in an unacceptable way, we reduce your refund, to compensate us for its reduced value. In some cases, because of the way you have treated the product, no refund may be due.

If your product is a service, digital content or goods that haven’t been delivered or that we’re collecting from you, we refund you as soon as possible and within 14 days of you telling us you’ve changed your mind. If your product is goods that you’re sending back to us, we refund you within 14 days of receiving them back from you (or receiving evidence you’ve sent them to us). We refund you by the method you used for payment. We don’t charge a fee for the refund.

You have rights if there is something wrong with our goods or services

If you think there is something wrong with goods or services we have supplied, you must contact us. We honour our legal duty to provide you with goods and services that meet all the requirements imposed by law. Remember too that you have several options for resolving problems or disputes with us.

We all want things to go well on the day

When it comes to photoshoots, sometimes Fido just won’t sit. Some days Fido just won’t play ball at all.

We really do care about the animals we work with and therefore we aim to avoid exacerbating any stress or anxiety a pet may experience when meeting us as strangers or when coming to our studio by treating them with great care and respect. Even so, it’s not always possible to get the shots you (or we) want because of an animal’s behaviour.

Where we, in our sole discretion, feel that it won’t be possible to complete a shoot with a particular pet due to concerns for their comfort, health or wellbeing, or for any other reason at all, then we will look to schedule a new (second-chance only) shoot date with you to complete the photoshoot. Refunds are not provided in such situations.

However, please note that in the event we have any safety concerns in respect of a pet, for example aggressive and excessive barking, snapping, biting, or similar behaviour, then we reserve the right to cancel the order without any refund being due.

You are responsible for clearing the rights of any people, pets or property photographed

We invite you to include in your pet’s photoshoot props and other property, and also to stage photoshoots in locations other than our studio by agreement, in order to give the photographs a personal touch. However, it is a condition of you doing so that you warrant that you have obtained any permissions and clearances required and made any payments necessary to or for any people, pets or property photographed or as otherwise is necessary in order to enable us to exercise the unfettered and unrestricted rights we and our photographer have to the photographs taken. (Please refer to the below term that explains that you have no rights in the photographs we take, but accept we have full rights in the same.)

You agree that you will indemnify us and shall at all times keep us indemnified against all actions, proceeds, costs, claims and damages whatsoever incurred by or awarded against us and compensation agreed by us in consequence of any breach or non-performance by you of any of the warranties and undertakings in this agreement, including without limitation your failure to obtain any permissions and clearances needed or to make any payments for the grant of any rights in what we are photographing.

You have no rights in the photographs we take, but agree we have full rights in the same

If you would like further copies of the photograph(s) taken during your pet’s session, please contact us so that we can discuss the available options with you. Please be aware that, while we and our photographer, may choose to archive the photograph(s) taken during your pet’s shoot, we do not warrant that we will do so and therefore we cannot ensure the availability of your photograph(s) beyond the date we first deliver these in the goods or products provided. Given such, if you would like additional copies of the photograph(s), we recommend you discuss this with our photographer during your shoot. Additional charges will apply for additional copies of any photographs.

Copyright in photographs obtained or provided in connection with our goods, products and services remains with our photographer. Therefore, neither you (if you purchase goods, products or services from us) nor the holder of a gift voucher you purchase obtain any rights to or in the photographs taken or provided as a part of us providing our goods, products and services. Neither you nor the voucher holder may therefore reproduce, replicate, print or publish any of the photographs, images or other goods or products which we provide to you or provide to a voucher holder. If it is subsequently determined that you have any rights to or in the photographs taken or provided then you agree to assign to us and our photographer with full title guarantee the entire copyright and all other rights in the nature of copyright subsisting in the photographs as well as all other rights in the photographs of whatever nature, whether now known or created in the future.

We and our photographer may without restriction and without limitation use, reproduce, replicate, print, publish and distribute the photographs we take for any lawful purpose or purposes whatsoever in all territories, in any and all media and for all time. You waive any claim or rights you may have in any of the photographs, as well as waiving the right to object to our and our photographer’s use of the photographs. You agree that we and our photographer are free to amend, adapt and use the photographs as we see fit and without prior approval from you. You agree and accept that we and our photographer shall at all times be entitled to assign or license or sell all rights in the photographs to any third party.

We can change our goods and services (and their prices) as well as these terms

We can always change the goods, products or services we offer:

  • to reflect requirements in relevant laws and regulations; and
  • to make minor technical adjustments and improvements.

We can also make the following types of change to the product or these terms, but if we do so after we have confirmed your order then we will notify you and you can then contact us to end the contract before the change takes effect and receive a refund for any goods or services you’ve paid for in advance, but not received:

  • changing the goods and services we may offer you and/or your pet if attending our studio
  • changing the nature or specification of goods you have ordered, such as the type or dimensions of any printed products or the materials they are framed with in the case of framed photographs
  • changing the price of our goods or services

These changes can arise for any reason, including without limitation supply problems where we work with third-party suppliers for the provision of certain goods (such as printers, et cetera) or where the cost of third-party suppliers’ goods and services to us increases, or because of a change to our business or its practises.

Please note that this term may also affect you if you purchase a gift voucher from us. In the event that you purchase a gift voucher for any specified goods, product or service and the goods, product or service are substantially changed after you purchased the gift voucher, or if the price we advertise on our website for it increases by more than 5% before the voucher expires or is used, we may no longer be able to supply the goods, product or services to the voucher holder. We will let you know if this is the case. We will then cancel the gift voucher and refund any sums you’ve paid in advance for goods, products or services which won’t be provided.

We can suspend supply, and you have rights if we do

We can suspend the supply of a product or service. We do this to:

We let you know, may adjust the price and may allow you to terminate if we suspend supply. We will contact you in advance to tell you we’re suspending supply unless the problem is urgent or an emergency. If we suspend supply, or tell you we’re going to suspend supply, for more than 3 months, you can contact us to end the contract and we’ll refund any sums you’ve paid in advance for products you won’t receive.

Please note that this term may also affect you if you purchase a gift voucher from us. In the event that you purchase a gift voucher for any specified goods, product or service and supply of the goods, product or service is suspended before the voucher expires or is used, we may no longer be able to supply the goods, product or services to the voucher holder. We will let you know if this is the case. We will then cancel the gift voucher and refund any sums you’ve paid in advance for goods, products or services which won’t be provided.

We can withdraw goods and services

We can stop providing goods and services whether or not those goods and services are advertised on our website or in our marketing materials and whether or not you have already ordered them from us. If this affects an order you have made after we have confirmed it, we will let you know and refund any sums you’ve paid in advance for products or services which won’t be provided.

Please note that this term may also affect you if you purchase a gift voucher from us. In the event that you purchase a gift voucher for any specified goods, product or service and the goods, product or service are withdrawn after you purchased the gift voucher, we may no longer be able to supply the goods, product or services to the voucher holder. We will let you know if this is the case. We will then cancel the gift voucher and refund any sums you’ve paid in advance for goods, products or services which won’t be provided.

We can end our contract with you

We can end our contract with you for a product and claim any compensation due to us if:

  • you don’t make any payment to us when it’s due and you still don’t make payment within 3 days of our reminding you that payment is due;
  • you don’t, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the goods or services;
  • you don’t, within a reasonable time, either allow us to deliver the goods or services to you or collect or receive the goods or services from us; or
  • for any other reason, provided we inform you and refund you or issue you with a replacement gift voucher with an expiry date no earlier than the voucher you used for payment (if you paid by gift voucher).

We don’t compensate you for all losses caused by us or our products

We are not responsible for losses you suffer which are caused by us breaking this contract where the loss is:

  • Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
  • Caused by a delaying event outside our control.
  • Avoidable. Something you could have avoided by taking reasonable action. For example, damage to your own digital content or device, which was caused by digital content we supplied and which you could have avoided by applying a free update, or by correctly following the installation instructions, or by having the minimum system requirements advised by us.
  • A business loss.

We use your personal data as set out in our privacy policy.

How we use any personal data you give us is set out in our Privacy Notice.

You have several options for resolving problems or disputes with us

If you contact us we will do our best to resolve any problems you have with us or our goods or services.

You also have the right to go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

Additional terms which apply to our gift vouchers

Gift vouchers are valid for a period of 6 months from the date of issue, which will be stated on the gift voucher we send to you or the voucher recipient (whether by email or by post if a printed gift voucher is provided). In the event the gift voucher is not used within its 6-month period of validity, it will expire and will not then be able to be redeemed. Please be aware that no refund will be made in the event the gift voucher expires without being used.

Gift vouchers have no monetary value and cannot be exchanged for cash. They must be used in full in a single transaction. It is not possible to divide a gift voucher and to put parts of it toward multiple goods or services.

If you purchase a gift voucher from us for specified goods or services then the voucher can only be used for those goods or services, unless we agree in writing otherwise. Please contact us if you have a gift voucher and would like to discuss other goods or services which you may wish to apply that voucher to.

If you purchase a gift voucher from us for a stated value then the full value of the voucher can be put toward an order for our goods or services. However, in the event the value of the voucher exceeds the value of the order, no change, refund or further voucher will be due or given for the balance. In the event that the value of the voucher is less than the goods or services ordered, the difference will need to be paid for before the order can be accepted.

Vouchers are individually numbered, so that we may identify them. Nonetheless, please take care of the voucher, as we may be unable to replace it in the event it is lost or damaged.

Vouchers are personal to the recipient named on them and cannot be transferred. Please note that where a gift voucher is used, the details of the order, as well as all goods, products or services provided in respect of that order, will be discussed with and provided to the named recipient of the voucher alone. You will need to ask the recipient of any gift voucher to see any photographs we take, as we do not as a matter of course share these with the purchaser of the voucher for privacy reasons.

Please be mindful that at any time we can change our goods and services, withdraw goods and services and suspend supply of our goods and services and that this may affect your order for a voucher. In the event that the voucher is cancelled by us before it is used, we will notify the named recipient of the voucher using the details provided to us when the voucher was purchased. Please note that customers have no right of cancellation in respect of a gift voucher; cancellation of a gift voucher is a right reserved to us alone.

In the event an order paid for by voucher is cancelled by us, we will issue a replacement voucher for the same specified goods or services, or stated value, with an expiration date no earlier than the voucher used for the order.

Other important terms apply to our contract

We can transfer our contract with you, so that a different organisation is responsible for supplying your product.

You can only transfer your contract with us to someone else if we agree to this.

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.

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